The members of our staff have dedicated their lives to promote the well being of others. Because we want each guest to go home satisfied, we ask that these few, but important, rules of Spa etiquette be observed:
Getting Ready: A hot shower can relax you before your spa treatment and make it more enjoyable. Please do not eat for at least an hour prior to your appointment.
When Will I Arrive: We recommend that you arrive 15 minutes before your appointed time to allow introductions, consultation, and when necessary, to complete your confidential health history form. When arriving for the first time, make sure to allow for time to find the exact location. Your time with us is precious. Your treatments begin exactly at your appointment time.
Cell Phones: Help make everyone’s experience relaxing by turning off your cell phone, and keeping your voice down. The Spa is an oasis of peace and quiet while you enjoy your treatment undisturbed.
Be mindful of other guests’ space. While you are certainly welcome to engage in quiet conversation, please refrain from loud talking. Our lounge is a place where many guests savor a much-needed private moment to read, meditate or simply to relax.
What If I Am Late For My Appointment: We schedule appointments according to our therapists' availability and specialty. Arriving late will possibly interfere with your treatment time so therefore the treatment may not be as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed.
What If I Need To Change My Appointment: We schedule appointments according to our therapists' availability and specialty. Rescheduling of single services require a 24-hour notice, and cancellation of packages require a 48-hour notice. Failure to reschedule within this time frame or earlier may result in a fee of 50%. If you are using a gift certificate for this appointment, the gift certificate may be voided. Your consideration and understanding is greatly appreciated.
Health Problems and Comfort Level
Please notify a Spa receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible Spa treatment or therapy for you. When receiving your treatment the technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, music, product, and sequence of service they are providing. You may also communicate to us how you are feeling during your service, if there is anything you would like us to address please inform the technician.
Packages and Specials: All services for day packages must be experienced in the same visit and there are no substitutions. When making an appointment for a day package or multiple services, a credit card or a gift certificate is required. Specials can not be combined with any other discounts.
What to Wear During a Treatment
Moonlight Spa & Retreat does not require any dress code, it is a clothing optional environment. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We do, however ask that you bring your bathing suit for any of the water treatment services.
There's no pressure to talk during a treatment. It's entirely up to you. If you have questions or would like to talk during the session, certainly do so. The staff takes their cues from you. If you're quiet, they will be too.
After your treatment, we'll allow you a few minutes to enjoy the moment, stretch, take a few deep breaths and stabilize before getting up from the table. If you are transitioning to another treatment a member of staff will collect you and direct you to the next session.
Payment: All payments are due at time of service. We accept cash, check, Visa, Mastercard, Discover, and Moonlight Spa & Retreat gift certificates. There is a $35 return check fee.
Gratuities: You will be de-stressed by Licensed Massage Therapists and Certified Aestheticians who take pride in their work. Please show your appreciation for their wonderful service with a gratuity - 18%-20% is customary. The services on this website do not have gratuity included in the price.
Children: In order to maintain a relaxed setting, we ask that you refrain from bringing children with you for your treatments.
Jewelry: We are not responsible for lost or stolen articles. Please leave valuables at home.
Smoking: We are a smoke-free environment.